Booking Terms & Conditions
These Terms & Conditions and the Release of Liability, Waiver of Claims, Assumption of Risk, and Indemnity Agreement (together, the "Agreement") form a binding contract between you, the participant ("Participant," "you"), and Quaworks LLC, doing business as SkiCoach.me ("Company," "we," "us," or "our"). They govern your booking and participation in any trip, camp, clinic, or experience offered by the Company (each, a "Trip") and all related activities ("Activities"). Please read carefully — by reserving a Trip and providing your electronic signature, you agree to everything below, including a release of important legal rights.
1. Booking & Payment
A reservation is confirmed only when the required payment is received and seats remain available. You may pay by either:
- Deposit: a deposit equal to 50% of the booking fee is due at the time of reservation. The remaining balance, together with any selected add-ons, is automatically charged to the payment method on file approximately 30 days before the Trip start date.
- Payment in full: the entire booking fee is paid at the time of reservation (and may qualify for any advertised pay-in-full discount).
By selecting the deposit option, you authorize the Company to charge your saved payment method for the outstanding balance and any add-ons on or about the date described above, without further action by you.
2. Prices & Itineraries
Trip prices are based on costs and exchange rates at the time of publication and may be adjusted. Itineraries, accommodations, routes, coaches, and Activities are subject to change due to conditions, availability, safety, or other factors. The Company will make reasonable efforts to notify booked Participants of significant changes but is not liable for changes that are outside its reasonable control.
3. Cancellation & Refunds
Cancellation by you:
- More than 30 days before the Trip start date: you forfeit 50% of the total Trip fees and add-ons; any amount paid above that 50% is refunded to you.
- 30 days or fewer before the Trip start date: no refund of any kind is available.
Unpaid balance (deposit option): if you selected partial payment and the final balance is not received by 30 days prior to the Trip start date, the Company reserves the right to cancel your reservation with no refund after providing 48 hours' written notice (email is sufficient).
No refund is given if you voluntarily leave a Trip after it has begun, or if you leave or cannot fully participate due to injury or illness. No refund is given for any accommodation, transport, meals, or services not used.
Cancellation by the Company: the Company may cancel or materially modify a Trip due to insufficient enrollment, safety concerns, weather or snow conditions, or other circumstances. If the Company cancels a Trip in its entirety for reasons other than your breach, your sole and exclusive remedy is a refund of amounts paid for that Trip or, at your option, a credit toward a future Trip. The Company is not responsible for any other costs you incur, including airfare, other transportation, lodging, visa fees, equipment, or travel expenses outside the Trip package.
All cancellations by you must be made in writing to the Company and are effective on the date we receive them.
4. Booking Changes & Substitutions
If you wish to change a booking, contact us as soon as possible and we will accommodate requests where reasonably possible; supplier fees or surcharges may apply. With at least 30 days' written notice, it may be possible to transfer your reservation to another suitable person acceptable to the Company, subject to any supplier fees and a reasonable administrative fee.
5. Travel Arrangements & Flights
You are responsible for arranging and paying for your own flights and travel to and from the Trip's start and end points, and for ensuring your timely arrival and departure. The Company is glad to help coordinate these bookings on request to help ensure timely arrival and departure, but the Company is not a travel agent and is not responsible for missed connections, delays, cancellations, or any costs associated with your personal travel arrangements.
6. Passports, Visas & Health Requirements
You are responsible for ensuring you hold a valid passport and any required visas, permits, vaccinations, and travel documents for the destinations on your Trip. The Company may provide general information in good faith but is not responsible for any costs, denied entry, or other consequences arising from your failure to meet these requirements.
7. Travel & Medical Insurance
You are strongly encouraged to purchase travel and medical insurance covering trip cancellation and interruption, emergency medical treatment, and emergency evacuation. The Company does not provide such insurance, and the cancellation and refund terms above apply regardless of whether you obtain insurance.
8. Assumption of Risk
You understand and acknowledge that skiing, snowboarding, backcountry and off-piste travel, heli-skiing, cat-skiing, mountain travel, and related Activities are inherently dangerous and involve serious risks of property damage, loss, injury, illness, permanent disability, and death. These risks include, among many others, changing snow, terrain, and weather conditions; avalanches; collisions; equipment failure; the actions of other participants; remote locations with limited or delayed medical care; travel and ground transportation; varying standards of safety, hygiene, medical care, and infrastructure in the regions visited; and the negligence of the Company, its coaches, guides, or trip operators. Knowing these risks, you freely and voluntarily accept and fully assume all such risks, dangers, and hazards, and the possibility of personal injury, death, property damage, and loss arising from your participation. Although coaches and guides may give advice and direction, it remains your responsibility to determine and stay within the limits of your own ability and experience.
9. Communicable Disease (including COVID-19)
You acknowledge that travel and group Activities carry an inherent risk of exposure to communicable diseases, including COVID-19 and influenza, which cannot be eliminated regardless of precautions. You voluntarily assume all risks related to exposure to or infection by communicable diseases arising from your participation, and release the Released Parties (defined below) from related claims to the fullest extent permitted by law.
10. Release of Liability & Waiver of Claims
To the fullest extent permitted by law, you — on behalf of yourself and your heirs, family, executors, and personal representatives — hereby release, waive, and forever discharge Quaworks LLC (DBA SkiCoach.me) and its owners, officers, members, employees, coaches, guides, instructors, agents, partners, suppliers, and trip operators (collectively, the "Released Parties") from any and all claims, demands, damages, liabilities, costs, or causes of action of any kind arising out of or related to your participation in a Trip or the Activities, including those caused by the ordinary negligence of any of the Released Parties. This release does not apply to liability arising from gross negligence, recklessness, or willful misconduct, or to any rights that cannot be waived under applicable law.
California residents: you expressly waive the protections of California Civil Code Section 1542, which provides: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release, and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."
11. Indemnification
You agree to indemnify, defend, and hold harmless the Released Parties from any claim, loss, liability, or expense (including reasonable attorneys' fees) brought by you or any third party arising out of your participation in a Trip, your breach of this Agreement, or your violation of any law or the rights of others.
12. Third-Party Suppliers & Limitation of Liability
The Company arranges Trips using independent third-party suppliers, including hotels and lodges, transportation and ground-handling companies, guides, and resorts. These suppliers are independent contractors over whom the Company has no right of control, and the Company is not liable for their acts, omissions, or default, or for any injury, death, loss, or damage they cause. To the fullest extent permitted by law, the Released Parties shall not be liable for any indirect, incidental, consequential, special, or punitive damages, and the Released Parties' total aggregate liability arising out of or relating to a Trip shall not exceed the total amount you paid to the Company for the Trip at issue.
13. Ground Transportation
Although the Company takes commercially reasonable steps to use qualified drivers and operators, it cannot guarantee your safety during ground-transportation segments and will not be held liable for damage, injury, or loss resulting from road accidents or the acts of transportation providers.
14. Medical Treatment, Fitness & Emergency Contact
You represent that you are in sufficient physical condition to participate in the Activities and will disclose any relevant medical conditions. You agree to provide an emergency contact and authorize the Company and its representatives to arrange emergency medical treatment, transportation, or evacuation on your behalf if you are incapacitated and your emergency contact cannot be reached. You accept financial responsibility for the cost of any such treatment, transportation, or evacuation.
15. Photo & Media Release
You grant the Company the right to use photographs, video, and other media taken during a Trip for promotional and commercial purposes without compensation, unless you notify the Company in writing that you opt out.
16. Force Majeure
The Company is not liable for any failure or delay in performing its obligations due to events beyond its reasonable control, including weather, avalanche or snow conditions, natural disaster, fire, epidemic or pandemic, government action or travel restriction, border or resort closure, strike, terrorism, war, or transportation disruption.
17. Expectations
The Company strives to provide an excellent experience, but cannot guarantee subjective expectations or natural conditions, including the quantity or quality of snow, terrain, weather, lodging, or conditions at any resort or destination. Such factors are outside the Company's control and are not grounds for a refund.
18. Participant Conduct
You agree to follow the reasonable instructions of Company staff, coaches, and guides, and all applicable resort and safety rules, and to accept the authority of the trip leader and local operators. Group travel may involve compromise to accommodate the abilities and preferences of group members. The Company may remove any Participant from a Trip, without refund, whose conduct it reasonably determines to be unsafe, unlawful, or disruptive to others.
19. Governing Law & Binding Arbitration
This Agreement is governed by the laws of the State of California, without regard to its conflict-of-law principles.
Mandatory binding arbitration; jury-trial and class-action waiver. Any dispute, claim, or controversy arising out of or relating to this Agreement, a Trip, or the Activities shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, before a single arbitrator. The arbitration shall take place in California, and judgment on the arbitrator's award may be entered in any court of competent jurisdiction. You and the Company each waive the right to a trial by jury and agree that claims may be brought only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. If any portion of this class-action waiver is found unenforceable, that portion shall be severed and the affected dispute shall proceed in the state or federal courts located in California. Nothing in this Section prevents either party from bringing a qualifying individual claim in small-claims court.
20. Severability & Entire Agreement
If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and the invalid provision will be enforced to the greatest extent permitted by law. This Agreement is the entire agreement between you and the Company regarding its subject matter and supersedes any prior understandings, and may not be altered except in writing by an authorized representative of the Company.
21. Electronic Signature & Acknowledgment
By typing your full legal name and reserving a Trip, you acknowledge that you have read, understood, and voluntarily agree to this entire Agreement; that you are at least 18 years of age (or the parent or legal guardian agreeing on behalf of a minor Participant); and that your typed name constitutes your legal electronic signature under the U.S. ESIGN Act and applicable law.